Connected Logistics Chain Privacy Policy

We understand that privacy is an important topic for users of, and visitors to, the Ericsson Internet site and its related domains.

The following information is designed to help visitors understand what information we collect, and how we handle and use that information. It also covers your rights and how you can contact us to execute your rights. 

We follow the Ericsson Privacy Principles.


How to contact Ericsson

It's important to us at Ericsson to hear what users have to say about our Connected Logistics Chain services. If you as user have any questions, concerns, or complaints, or want to let us know what you think about any of our off-line and on-line products and services, you can use our Contact page.

Your email request will be processed by our CLC support team. Our CLC support team will use your contact information only to respond back to your request. There is no automated decision making nor profiling involved in the process of responding to your request.

If you want to access or have another request regarding your personal data as Ericsson employee, you can do that via sending an e-mail to HR Direct. Ericsson staff with direct access to HR Direct who wish to file a complaint or a request pertaining to their Personal Information shall contact HR Direct.

If you have any questions or a complaint pertaining your Personal Information you can also contact the Group Data Protection Officer by postal mail at Ericsson AB, Group Function Legal Affairs, 164 80 Stockholm, Sweden or you can send an e-mail to

A list of local Data Protection Officers can be found here.


Information collection and use

There is a difference in how we handle personal data in the Connected Logistics Chain service and this website respectively.

Connected Logistics Chain Service (after login)

For the CLC Service, Ericsson acts as data processor, under applicable data protection law and not as a data controller. Ericsson (and its sub-contractors) will not access or use your CLC Data except as necessary to maintain or provide the CLC Service, or as necessary to comply with the law or a binding order of a governmental body.

For providing you access to the CLC Service (after login) based on your consent, we collect your full name, email address and phone number. We use this information only to create a Connected Logistics Chain User ID. This data is not used for anything other than the purpose to provide access to the CLC Services. The data is stored for as long as the account is available in the CLC Service.

At the end of the CLC user- or CLC subscription agreement, for any reason, Ericsson will terminate User’s access to the CLC Service. Ericsson will delete the user ID and with that all collected personal data linked to this User ID stored in the Ericsson CLC systems following the termination of this Agreement. This is also explained in the CLC General Terms of Use.

More information on data ownership of logistics data in CLC and how Ericsson handles this logistics data in the CLC Service can be found in the CLC Data Use Policy.

This website

For the website, Ericsson acts as a data controller (Ericsson AB, 164 80 Stockholm, Sweden). The website only collects your (optional) agreement with our Cookie Policy and only for the time you are visiting this website. The information collected is not linked to you as user nor your device. The session cookie used to store your (optional) cookie approval will automatically be removed after you leave this website. Therefor the right to objection and data portability for this website is not applicable in this case.

This website does not offer any subscriptions at this point in time. If a visitor wishes to contact us, we ask them to visit our contact page for information on how to get in touch with us.

This website contains links to other sites. Please take note that Ericsson is not responsible for the privacy policies or practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy policies or privacy statements of each and every site that collects personally identifiable information. This privacy policy applies solely to information collected by this site.


Your rights

Connected Logistics Chain Service

You have the right to access and rectification or erasure of the personal data, the right for restriction of processing of personal data as well as the right to data portability. You have the right to complain on the data processing with a data protection supervisory authority.

This website

Data which is incorrect can be requested to be deleted by the data controller. The right to objection and data portability is not applicable for this website because no personal data is collected.

For further information regarding data protection and privacy you can contact the Ericsson Data Protection Officer.